It's always an incredible experience to listen to Jeff Rumburg's industry insight! How can we possibly top that? Well here it comes.....

Join us in October for Jarod Greene. For those of you that have missed Jarod in the past, this is your opportunity to be front and center for "Shift Left".

That's right! TWO Heavy Hitters back to back!! That is just some of the value achieved by becoming an HDI member.

October Program

Who: Jarod Greene
When: Thursday, October 26th 3:30 - 5:30 pm
Where: Farm Credit Services of America - 5015 S 118th St. Omaha, NE 68137, Room - The Barn
Cost: HDI Members (Free) Non-Members ($25)
Topic: How Shift Left Approaches Reduce Time, Costs, and Stress.

This presentation will talk about the concept of shifting left – essentially moving resolution back down the IT value chain as close to the customer as possible. I will discuss how to get started with self-service and knowledge management to reduce costs, resolution time frames, and analyst stress. Lastly, I’ll touch on why those are prerequisites for the IT industry’s next big wave of Artificial Intelligence, and its impact on the IT Service Desk.

Target Audience:

  • IT Service Desk Analysts and Managers


  • How to get started with a self-service initiative that works for your business users
  • How to implement knowledge management
  • How self-service and knowledge management tee up AI in service management

Jarod Greene joins Cherwell Software with 10 years of IT industry experience at Gartner. During his tenure at Gartner he initially served as a Client Engagement Specialist and ultimately as an ITSM industry analyst. Jarod was responsible for coverage of ITSM processes, organizational structures and enabling ITSM technologies. Jarod has a Bachelor of Arts in Sociology from Trinity College and a Masters of Business Administration from the University of Georgia.

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