For just $295 a year, HDI members receive full access to the following awesomeness:

Research

  • Practices & Salary Reports 
    Annual research reports that explore the day-to-day operations and compensatory practices of support centers and desktop support operations around the world. Note: Membership is the only way to access this exclusive research, as these reports are not sold commercially.
  • Research Briefs 
    Quarterly research and analysis on trending industry topics. Use these to stay on top of trends and make informed business decisions.

Networking

  • HDIConnect 
    We built a member-exclusive community because HDI members asked for it! This private online community is designed for peer learning, collaboration, and knowledge sharing. Yes, it really is all that.
  • Local Chapter Meetings 
    Don't limit your interactions to the virtual world! Participate in meet-ups to network with peers, learn from guest speakers and industry experts, build lasting friendships, and make professional connections. A virtual local chapter (vChapter) is available to members who don’t have a local chapter nearby.

Resources

  • Standards 
    Developed by the HDI International Certification Standards Committee, the HDI Support Center Standard lays out best practices for high-performing support centers, while the HDI Certification Standards identify core competencies for roles in customer service and technical support. The certification standards also prepare individuals for HDI certification exams.
  • Industry Awards 
    Members can nominate themselves, their colleagues, and their teams for prestigious, industry-recognized HDI awards and show the world that they’ve achieved the highest standards of quality and customer satisfaction. Brag about yourself and your team!
  • Focus Series 
    Monthly members-only articles that take a deep dive into key topics and issues—delivered straight to your inbox.
  • Tools and Templates 
    Save time and money with access to practical resources to measure current success, benchmark performance, and make necessary improvements to your support center. Download what you need to succeed.

Discounts for HDI Members

It's like money in your pocket. Enjoy savings on HDI's certification and training courses, services, and events, including:


Become an HDI Member