Each year, HDI works jointly with HDI local chapters to identify and recognize the industry's top analysts and desktop support technicians. Nominees  at the local chapter level will have an opportunity to compete with their peers locally, regionally, and globally for this prestigious award.


The winners from each of HDI's six local chapter regions are invited to the HDI Annual Conference & Expo, where the winner of the HDI Desktop Support Technician of the Year will be announced. Robert Half Technology, the premier sponsor for this award, provides each regional winner with one conference registration package.

Nominate your top Analyst and Desktop Support Technician today!  Nominations will remain open until November 14th.  Then join us at the Year End Gala where the winners will be announced.

Sponsored by ServiceNow and Robert Half Technology

HDI Analyst of the Year 

Guidelines and criteria 

Nominate a person for this award

Nomination form (Word document)


Desktop Technician of the Year
Guidelines and criteria 

Nominate someone for this award 

Nomination Form (Word Document)

Please use the word document while working on your nomination. Nominations must be submitted using the online form.

Thursday, October 30, 2014 

Business as usual has changed – and it’s all social media’s fault.  It’s changed your career and it’s changed your help desk.

Sponsored by CA Technologies and TEKSystems

Hosted by Farm Credit Services of America

Part 1:

Worried your IT department is going out of business, or in the wrong business?

Tired of not being recognized for the hard work you and your team do?

Want to be the most popular team in your company?


You can overcome these obstacles and MORE - and it doesn't have to cost you a lot of money OR time. Marketing your IT teams doesn't have to be hard. 


Join Phil Gerbyshak as he teaches you how to market your team and align with the business, with ways he used to take his team from helpLESS to helpFUL and become the most popular, recognized team in his company.

Part 2: Make Friends First, do IT last

Are you tired of people using the Hey Bob help desk instead of calling or e-mailing your team? You know - Hey Bob - do you know how to do this? 

Are you tired of hearing about the latest changes in corporate last? 

Do you wonder how some people get all the great opportunities in your company - and some get none?


The world of work has changed - and you need to be making friends first - and doing business last - both inside and outside your company. 


Learn how to get your message out to the world, win friends, influence people, and more.

Phil is a social business strategist. Phil works with his clients to create engagement using social media, and explain how social media can be used to build your business and your team.  Phil has his ear to the ground and will be a great resource to keep you informed on developments with changing landscape of social media.

In a previous life, Phil was a vice president of information technology at a regional financial services organization, where his team was frequently recognized for their commitment to customer service and their ability to connect to their customers inside and outside the IT organization. He also served as a regional director for HDI in the Midwest Region and in various roles with Brew City HDI.

Phil worked in IT for much of the past 15 years and has focused his efforts on understanding and leveraging the social media space for over 8 years. His work on building relationships using blogs was spotlighted in the 2005 book What Nobody Ever Tells You About Blogging and Podcasting: Real Life Advice from 101 People Who Successfully Leverage the Power of the Blogosphere.

In addition to keynote and breakout addresses, Phil greatly enjoys coaching others in the simple strategies and tactics that make life great. His first book 10 Ways to Make It Great! was published in 2006 and inspired many to make the changes in their life to go from good…to GREAT.

His second book Help Desk Manager’s Crash Course offers managers a guidebook for hiring, firing, discipline, and more.

Phil co-authored #Twitterworks in 2010, featuring success stories, tips and traps about using twitter for independent restaurants and small businesses but that anyone can use.

In 2012, Phil authored Service Desk Manager’s Crash Course to help service desk managers learn the basics of management – FAST!
Special thanks to our sponsors:

CA Technologies creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. From planning to DevOps to security to systems management, their solutions power innovation and drive competitive advantage for businesses everywhere.

Digital Celerity LLC was formed in 2003 to address the complex challenges facing companies implementing service support solutions for their IT service delivery and governance objectives.  The company continues to deliver innovative IT governance and service operations solutions through strategic partnering with customers and key partners to design, implement, optimize and support highly scalable solutions.
  • TEKsystems is the Nation’s Leading IT Staffing and Services company (
  • Voted #49 on Fortune’s 100 Best Companies to work for in 2014 (Fortune Link)
  • 105 offices nationwide - Office in Omaha that supports clients in Omaha/Lincoln
  • End User Support Specialization (An Account Manager and two Recruiters solely dedicated and specialized in End User Support skill sets)
Zones simplifies information technology by providing end-to-end capabilities and acting as a singular point of contact for hardware solutions and software licensing. Our expertise carries over to Zones lifecycle management services such as technology assessments, data center engineering, virtualization and cloud computing planning, and software asset management.