HDI Nebraska's 2018 March Program
Roy Atkinson!

When: Thursday, March 22nd 2018
Time: 3:30p - 5:30p CT
Where: Creighton University, Old Gym
Cost: HDI Members (Free) Non-Members $25


Shifting Skills: What AI and Automation Mean for Support   

Every day, we hear more about the impact of Artificial Intelligence (AI) on the workplace. IT publications and analyst sites are foretelling of massive changes coming to the world of Information Technology, and especially service and support. Instead of prognosticating about what might happen, this presentation will discuss what is really going on—right now—in the world of IT, what impact it is having on jobs, and what it means for the skills support center analysts will need from now on.


Roy Atkinson is one of the top influencers in the service and support industry. His blogs, presentations, research reports, white papers, keynotes, and webinars have gained him an international reputation. In his role as senior writer/analyst, he acts as HDI's in-house subject matter expert, bringing his years of experience to the community. You can find Roy on Twitter: @HDI_Analyst / @RoyAtkinson


2018 Call For Officers!!

As part of the IT service and support industry, we learn from each other and grow as individuals.  We evolve and develop our career through meetings and training opportunities.  Are you ready for the next step? Are you ready for higher grounds?  Are you ready to give back and make a contribution to your industry?
This is your chance to reach higher!  We have 4 positions that are open: 

VP of Finance  - The custodian of all chapter funds and primary cultivator of vendor-sponsor relations.  Specific responsibilities are maintaining the HDI Nebraska Sponsorship program, receiving all monies and disbursing funds upon the sanction of officers and/or membership, releasing funds as necessary for the health of the chapter, including invoicing sponsors and non-member guests at Chapter meetings, submitting monthly and quarterly financial reports to HDI Corporate, including an annual budget in January.   The VP of Finance files all tax forms  and performs other duties pertaining to the office of VP - Finance as defined by HDI Corporate.  The VP of Finance engages in regular monthly HDI Nebraska Officer Board meetings and Chapter Membership meetings, working closely with VP of Technology, VP of Programs and VP of Special Events on invoicing system integration for guest registrations, as well as sponsorship of monthly and Gala events, respectively.

VP of Programs - Strategizes, plans and schedules the Chapter regular monthly events.  This entails survey the membership for/securing topics, speakers (mix of local and national talent encouraged), sponsors (if applicable), and venue (location and snacks/beverages).  The VP of Programs communicates in a proactive, timely manner with scheduled presenters and venue contacts to ensure 100% readiness (AV needs, snacks/beverages, presenter arrival at venue) for the Chapter community for each scheduled event.  At each event, the VP of Programs manages the sign-in table, including set up of name tags, sign-in sheet and display of chapter collateral.  Within the HDI Chapter Board, the VP of Programs works closing with the VP of Finance and VP of Special Events to ensure equitable use of vendors-sponsors (where needed to fund monthly events), as well as with the VP of Marketing to ensure the Chapter's programming schedule/content is promoted via emails and the Chapter website ongoing.

VP of Marketing - Responsible for the creative development, integration, and execution of a broad range of marketing campaigns that promote HDI Nebraska monthly Chapter meetings and special events, annual Call for Officers, HDI National annual conference, and HDI-sponsored local training opportunities.  The VP of Marketing maintains the Chapter's mailing list and emails all promotions to the local chapter community and publishes all promotions to the HDI Nebraska web site.  The VP of Marketing engages in regular monthly HDI Nebraska Officer Board meetings and Chapter Membership meetings, working closely with the VP of Programs and VP of Special Events in obtaining detail pertinent to event promotions, as well as the VP of Technology and VP of Social Media to ensure promotion continuity across the HDI Nebraska website and social media channels.

VP of Social Media - Responsible for the gathering, assessment and posting of industry related articles, HDI events, Tweets, blogs in a continual manner on HDI social channels (Facebook, LinkedIn and Twitter.  Responsible for active Tweets and photos during Chapter Events, and any post-event updates to HDI Nebraska Facebook pages. Strong writing skills, creativity, ability to “know your audience” for content to publish across social channels.  Strong assessment skills for identifying relevant, current and trending material that promotes ITSM/best practices and HDI National and local membership and events. Technical skills in social media (Facebook, Twitter, LinkedIn).   Ability to attend 90% of meetings.  Responsive to fellow officers, members and potential members. Sufficient time to dedicate to a volunteer position.  Estimated time for this position is 6-8 hours per month.  Added hours for day-of-Event Setup in collaboration with rest of Officer Team.  Team leader and team player.