ITSM, Cloud, SaaS:  The X-Files - Thursday, September 25, 2014 - BREAKFAST EVENT
Sponsored by CA Technologies

Kick start your day with breakfast, knowledge and networking as Brian Johnson of CA technologies talks about the differences between SaaS, Cloud technologies and impact to the current and future ITSM industry.

Blue Cross Blue Shield of Nebraska
1919 Aksarben Dr, Omaha, NE 68106 

7:30 – 7:45 – Arrival, Breakfast, Networking
7:45 – 8:30 – Presentation
8:30 – 9:00 – CA Demo


About our speaker Brian Johnson of CA technologies

Though North America based since 2002, Brian has been fortunate to be able to travel, consult and present worldwide.

From 1989-94 he was part of the UK Government team that created the ITIL approach, Brian authored many of the first ITIL books and he designed (and authored much of) both the ITIL business perspective series and version two of ITIL as well as the Information Lifecycle Support book in v3.

In total Brian has authored, or co-authored, more than twenty five titles on ITIL, project management and related subjects (twelve being 'official' ITIL publications).

ITSM, Cloud, SaaS: The X-Files

Still trying to create the perfect incident / problem / change / whatever 'ITIL' process? Instead, think how infrastructure and operations are in jobs to keep information flowing to the business. 

If we fail to learn from the mistakes of the past we are doomed to repeat them in the future; ITIL was never 'about' process and procedure; ITIL was conceived to ameliorate SERVICE management and the good practice of the future will focus on capabilities.....

And the trends we are seeing include managing knowledge holistically, thinking through the good (and bad...) about Cloud or SaaS solutions, innovation that helps the business create opportunities and of course, defining services that a business REALLY wants and needs not services that IT thinks are needed. 

This presentation is not about ITIL, or software, or hardware or any other of the usual suspects. Do you have to believe? No, but you know the truth is out there!


CA Technologies creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. From planning to DevOps to security to systems management, their solutions power innovation and drive competitive advantage for businesses everywhere.


OCTOBER 19-22, 2014 | Gaylord National Washington, D.C.
Presented jointly by industry powerhouses itSMF USA and HDI, FUSION 14 brings together the best of the best—the best speakers, the best vendors, the best networking, and the best social activities—all in a beautiful venue, the Gaylord National Washington, D.C. Providing attendees with an educational experience facilitated by the most respected minds in service management, FUSION 14 offers the absolute peak of service manage education, allowing you to return to the office with a solid action plan and valuable business contacts from the premier ITSM conference of the year.