Do you now have what it takes to build Service Excellence? Well let's continue to build upon what we've learned! We are moving into a remarkable March 2017!

March Program Spotlight

Communications Management - Promoting the Value of Your Services

ITIL emphasizes the alignment of IT services with the business, integrating processes and improving communications. Yet it doesn’t emphasize the need for a communication plan. Have you considered defining a communication plan for your department? 

Creating a communications plan for your IT organization will help define communication efforts so that your message is consistent and the value of your services is clearly articulated. In this session, learn how a communication plan can change your company’s perception of IT, enable you to promote your value, keep you on the same page as your leadership team, and keep your department aligned with the company’s goals. 

Participants will learn how to create a communications plan that leverages social media and how to use the communication plan to convince management of the importance of sending a consistent message. You will leave this session with the tools to emulate the best marketing companies in the world, right from your IT shop.

Presented by Eddie Vidal

Eddie Vidal has more than twenty-five years of IT experience in transportation, hospitality, higher education, and healthcare. Eddie is currently an independent consultant for EJV Corp, consulting for Memorial Healthcare System in southern Florida. He is president emeritus and founder of the South Florida local chapter, a member of the HDI Strategic Advisory Board, and a member of the inaugural class of HDI Hall of Fame honorees. Eddie is also an international keynote speaker, twelve-time FUSION and HDI conference track chair, and frequent contributor to SupportWorld. He is a certified HDI Support Center Manager, and holds certifications in ITIL v3 and OSA.

Aureus Group
13609 California St #100, Omaha, NE 68154


Ever wanted to be on the local HDI board? 

Well now is your chance!

What is the election process and time frame?

      Nominations with Bios close at midnight, Friday, March 3, 2017. 

      Results announced by Friday, March 10

      Joint Officer meeting Wednesday, March 16

      New officers introduced at HDI Nebraska Spring Social, May 26

If you are interested in becoming an officer, or you would like to nominate someone, please use the Nominate Now link below.