What an amazing 2016 awards banquet!! Your representatives on the board get to take a breath for two seconds and then planning begins for 2017.

January Program Spotlight

There's More Than One Way to Do Problem Management
Have you ever reviewed ITIL’s framework for problem management and thought, "I can't possibly implement such a complex concept in my organization"? What’s the right way to bring a successful problem management process to your organization? Why not find the way that best suits your organization? There’s more than one way to implement this crucial process. Attend this session to learn more!

Please join Matt Kade, Sr. Manager Service Management, to discuss this critically important process and examine some of the attributes that will make for a successful implementation, such as Process Design and Facilitation, Team Structure and Skillset, and Root Cause Analysis Methodologies.

Matt Kade has worked in various ITSM roles over the past eleven years, leading and building service desks, hardware operations, and problem management teams. The majority of his focus has been on building and consulting on major incident and problem management processes. He holds an ITIL Expert certification, as well as HDI Problem Management Professional, HDI Support Center Manager, and Sologic RCA Master Facilitator.

Main floor, Zurich Insurance building
13810 FNB Parkway
Room 2142 - Lied A
Date and Time: January 26th 2017 3:30pm - 5:30pm


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